Last updated: November 2, 2026
At HZC DRONE, we provide return and exchange support for goods that do not match the confirmed order or arrive damaged, together with a one-year limited product warranty.
Please contact our sales team before returning any product so we can review the issue and provide the correct return instructions.
1. Incorrect or Damaged Goods
You may request a return or exchange if:
- The model, quantity, condition or configuration supplied does not match the confirmed order.
- The product arrives physically damaged.
- Items included in the confirmed package are missing.
Please inspect your shipment reasonably promptly after receipt. If you discover an issue, stop using the affected product where continued use could cause further damage or create a safety risk.
Once the issue is supported by evidence and confirmed through our review, we will arrange an appropriate return, replacement or other agreed resolution.
2. Evidence Required
To help us investigate, please provide:
- Your order number, invoice or other proof of purchase.
- The product model and serial number, where applicable.
- A clear description of the discrepancy, damage or fault.
- Photographs of the product, outer packaging and shipping label.
- Videos showing the problem, where reasonably necessary.
- A list of missing or incorrect items, if applicable.
An unboxing video can help establish the condition on arrival, but it is not the only acceptable evidence. We will consider other reasonable supporting information.
Please retain relevant packaging and accessories while the claim is being reviewed, where practicable. We may need to inspect the product before confirming the cause and final remedy.
Evidence requests do not change any burden of proof established by applicable law.
3. Responsibility for Product and Delivery Issues
Our responsibility
We are responsible for supplying products that match the confirmed order and for defects covered by our warranty or applicable law.
Damage caused by inadequate packaging on our part remains our responsibility.
For transportation arranged by us, we will investigate reported delivery damage with the carrier. Responsibility for loss or damage follows the agreed delivery terms and applicable law.
Buyer and freight forwarder responsibility
You are responsible for providing accurate delivery details, inspecting the shipment and using and storing products according to the relevant instructions.
If you appoint your own freight forwarder in China, please ask the forwarder to check the shipment when received and record any visible damage or shortage.
Loss or damage occurring after risk has transferred under the agreed delivery terms should be raised with your forwarder. This does not remove our responsibility for incorrect goods, pre-existing defects or inadequate packaging attributable to us.
Damage caused by misuse or an accident after delivery is handled separately from damage present on arrival.
4. Return and Exchange Procedure
- Contact your sales representative or email [email protected].
- Provide your order details and available evidence.
- Allow us to review the issue and, where appropriate, carry out remote troubleshooting.
- Obtain the return address, shipping instructions and any required return reference.
- Pack the product securely and send us the tracking details.
Return the affected product with the accessories or components we reasonably need to inspect or replace it. Do not send unrelated items.
Please do not ship to an address taken from an old invoice without confirming it with us. Contacting us first helps avoid misdelivery and unnecessary costs; it does not remove statutory return rights.
Batteries and damaged batteries may be subject to special transport restrictions. Confirm suitable shipping arrangements before sending them.
5. Return, Exchange and Warranty Shipping Costs
For business purchases under this policy, the buyer bears shipping costs in both directions, including:
- Shipping the product back for inspection, return, exchange or warranty service.
- Shipping a replacement or repaired product back to the buyer.
- Related customs brokerage charges, duties and taxes where applicable.
This cost allocation also applies to approved business returns involving incorrect goods or goods damaged on arrival, where lawfully agreed before purchase.
Contact our sales team to confirm the expected costs and shipping method before sending a product.
Consumer exception: Where applicable consumer law requires us to provide a remedy free of charge, we will arrange or reimburse the necessary reasonable shipping and related costs. The buyer-paid shipping rule does not apply to those costs.
6. One-Year Limited Warranty
HZC DRONE provides a one-year limited warranty from the date the product is delivered to you.
The warranty covers defects in materials or workmanship arising during normal use in accordance with the product instructions.
For a confirmed covered defect, we will provide repair or replacement without charging for the covered parts and labor. Shipping costs are handled as explained in Section 5.
If repair or replacement is not reasonably possible, we will discuss an appropriate alternative, including any refund or other remedy required by the contract or applicable law.
This is a warranty provided by HZC DRONE. Any separate manufacturer warranty is subject to that manufacturer’s own terms.
7. What the Limited Warranty Does Not Cover
The commercial warranty does not cover damage or failure caused by:
- Crashes, collisions or other accidental impacts after delivery.
- Water ingress or exposure outside the product’s rated operating conditions.
- Misuse, overloading or operation contrary to the instructions.
- Improper charging, unsuitable power supplies or incorrect battery storage.
- Unauthorized modifications or repairs that cause the reported fault.
- Improper handling or storage.
- Normal cosmetic wear or normal battery capacity reduction through use.
These exclusions apply only where relevant to the cause of the issue. They do not exclude manufacturing defects or remove rights provided by applicable law.
If inspection shows that an issue is outside warranty coverage, we will explain the findings and provide a quotation before carrying out chargeable repairs.
8. Change-of-Mind and Customized Returns
For business purchases, returns for reasons unrelated to a defect or order discrepancy require our written agreement.
Customized products are generally not eligible for change-of-mind returns once produced to approved specifications. They remain eligible for remedies if they are faulty or do not match those specifications.
Any cancellation or return rights required by applicable consumer law remain available.
9. Inspection, Replacements and Refunds
We will explain the expected inspection and service schedule after reviewing your request. Timing depends on the product, the issue and parts availability.
Where a replacement or refund is agreed, or required by law, we will confirm the arrangements with you. Refunds will be processed within any applicable legal deadline.
We do not impose a restocking charge for confirmed incorrect or defective goods.
10. Your Statutory Rights
This policy primarily describes our business return arrangements and one-year commercial warranty.
It does not replace or reduce mandatory legal rights. Depending on the applicable law, consumers may have longer protection periods, cancellation rights or rights to free repair, replacement or refund.
Where this policy conflicts with mandatory law, that law takes priority.
11. Contact Us
For returns, exchanges or warranty support, contact your sales representative or:
HZC DRONE
Email: [email protected]
Contact page: https://hzcdrone.com/contact-us/
Please include your order reference and a brief description of the issue.